49 low data
Carolina Coast Water and Mold LLC
5.0(1)✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Mold Remediation
- Service
- Mold Remediation
- Reviews
- 227
What recent reviews say
Disaster Plus earns its 5-star rating through rapid response (same-day to 20 minutes) and staff who explain the process and stay present. Named technicians like James, Zach, and Joe show up, handle major water and mold damage, and leave homes clean and dry.
The one significant complaint reveals a gap: communication stalled mid-project, mold was left unidentified after demolition, and the customer felt overlooked. For straightforward jobs, the company shines; for complex work with insurance involvement, confirm someone will track you throughout.
Praised for
- fast same-day response
- professional and knowledgeable staff
- effective drying and mold work
- clear communication and follow-up
- honest pricing and estimates
Watch-outs
- lack of follow-up communication
- mold not identified or disclosed
- felt deprioritized on smaller jobs
fast-responseprofessional-crewskilled-staffresponsive-24-7thorough-dryingfriendly-stafftransparent-pricing
Best for: Homeowners needing quick water mitigation and mold remediation with strong communication during straightforward jobs.
Think twice if: Insurance claims involving extensive demolition: confirm project management will check in regularly, and ask for mold identification in writing.
Strengths
- Same-day or within-the-hour emergency response
- Named technicians (James, Zach, Joe) known for professionalism and expertise
- Honest pricing, will adjust estimates down if scope is smaller
- Thorough cleanup and clear explanation of the drying process
Worth knowing
- Technician James named repeatedly for water mitigation and mold expertise; described as 'role model for the industry'
- Zach and Joe also named for professionalism and customer presence
- Office staff Julia and Nikki praised for responsiveness and patience
- Company will adjust estimates downward if actual scope is smaller than estimate
- Equipment setup explained to homeowners, with follow-up visits to check moisture readings
- One-star review: mold discovered post-demolition was not identified or disclosed to customer; communication lapsed during insurance adjuster wait period
What reviews say by service
- water-extraction-drying
- Rapid deployment of drying equipment, hardwood floor and ceiling damage prevented through fast mitigation; homeowners report thorough cleanup after removal of equipment.
- Mold Remediation
- Mixed: majority praise honest assessment and detailed estimates; one review found black mold unidentified after demolition work, creating distrust despite tech professionalism.
How it compares
- Rated 5 against a 4.9 average across the 40 mold remediation businesses listed here.
- Has more Google reviews than 95% of the businesses in this directory.
How we scored this
Scoring Method Star rating 99
Review volume 100
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30
Rating breakdown
5
225
4
0
3
0
2
1
1
1
Contact
- Phone
- +1843-724-7247
- Address
- 1342 Chuck Dawley Blvd, Mt Pleasant, SC 29464
Last verified 2026-07-21
Opening hours
- Monday
- 00:00-24:00
- Tuesday
- 00:00-24:00
- Wednesday
- 00:00-24:00
- Thursday
- 00:00-24:00
- Friday
- 00:00-24:00
- Saturday
- 00:00-24:00
- Sunday
- 00:00-24:00
As listed on Google.
From their website
Services listed
Water DamageMold RemediationFire & Smoke DamageOdor AbatementBiohazzard Clean UpSewage RemovalPack Out and Storage
Credentials claimed:IICRC certified
Operating:since 1986
As published by the business on its own website; not independently verified.
Common questions
- Can they respond on weekends or after hours?
- Yes. Reviews cite same-day response on Sunday and prompt service after early morning text messages. They claim 24/7 operation on their website.
- Will they explain the drying process?
- Yes. Reviewers report technicians explain how equipment works, outline the plan, and return to check moisture readings and remove equipment.
- Do they help with insurance claims?
- They guide homeowners on what to have for insurance and recommend contractors, though one reviewer noted the project manager did not follow up with referrals as expected.
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Mold Remediation