Charleston SC Mold Removal Guide
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SERVPRO of Downtown Charleston

Updated 2026-07-21 · 1,187 reviewed · 45 listed · Scored from 14 Google reviews · How we rank ›

4.4(14) 74 composite score See reviews on Google ✓ Google-verified
Mold Remediation
SERVPRO of Downtown Charleston
Service
Mold Remediation
Reviews
14

What recent reviews say

Most callers report quick arrival and professional cleanup, with several crews arriving within 30 minutes of emergency calls. Named technicians including Dustin, John, and Michael Watson earned specific praise. However, two detailed one-star reviews from seven months ago describe incomplete projects, communication breakdowns, and damage to unaffected areas. The majority of recent experience is strongly positive.

Recent shift: Two detailed one-star reviews from seven months ago describe serious project management and communication problems. No similar complaints appear in the 12 subsequent five-star reviews. The shift suggests either operational changes or inconsistent service across jobs.

Praised for
  • fast response time
  • professional and friendly staff
  • clear communication throughout job
  • effective mitigation and restoration
  • coordinates with insurance adjusters
Watch-outs
  • project management gaps
  • incomplete work and unfinished jobs
  • hard to reach project manager
  • caused damage in untreated areas
  • inconsistent technician knowledge
fast-responseprofessional-crewfriendly-staffresponsive-24-7skilled-staffpoor-communicationunresolved-issuestransparent-pricing
Best for: homeowners and business owners needing urgent water damage mitigation and reconstruction with insurance coordination.
Think twice if: project management and follow-through have been inconsistent in recent cases; confirm completion timelines and repair scope in writing before signing off.

Strengths

  • arrival within 30 minutes of calls
  • handles mitigation and full reconstruction
  • coordinates directly with insurance adjusters
  • named technicians praised for professionalism

Worth knowing

  • Named technicians Dustin and John praised for quick response and friendliness
  • Michael Watson noted as polite and professional
  • Responded within 30 minutes to water-through-ceiling emergency
  • Coordinated with both plumber and insurance adjuster on leak projects
  • Handled toilet line rupture and finished-garage washer overflow
  • One two-year-old complaint cited hard-to-reach project manager and unfinished work; newer reviews do not repeat this

What reviews say by service

water-extraction-drying
Reviewers consistently reported fast extraction and removal of standing water; one named fast, clean mitigation of multiple rooms
flood-storm-response
Handled burst pipes, overflowing washers, and ceiling leaks with quick response and effective mitigation

How it compares

  • Rated 4.4 against a 4.9 average across the 40 mold remediation businesses listed here.
  • Has more Google reviews than 39% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 80
Review volume 51
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
12
4
0
3
0
2
0
1
2

Contact

Address
677 King St 3rd floor, Charleston, SC 29403

Last verified 2026-07-21

Opening hours

Monday
00:00-24:00
Tuesday
00:00-24:00
Wednesday
00:00-24:00
Thursday
00:00-24:00
Friday
00:00-24:00
Saturday
00:00-24:00
Sunday
00:00-24:00

As listed on Google.

Enquire about SERVPRO of Downtown Charleston

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Common questions

How fast do they respond to emergency calls?
Multiple reviews report arrival within 30 minutes of calling; one caller reached them on a Saturday evening and they arrived within a few hours.
Do they work with insurance companies?
Yes. Reviews confirm they coordinate directly with insurance adjusters and handle claim paperwork as part of the job.
Are they open on weekends?
Yes. One review mentions a Saturday evening response, and the business publishes seven-day opening hours.

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Last updated 2026-07-21