Charleston SC Mold Removal Guide
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SERVPRO of Mount Pleasant

Updated 2026-07-21 · 1,187 reviewed · 45 listed · Scored from 136 Google reviews · How we rank ›

4.8(136) 85 composite score See reviews on Google ✓ Google-verified
Mold Remediation
SERVPRO of Mount Pleasant
Service
Mold Remediation
Reviews
136

What recent reviews say

SERVPRO responds to water emergencies fast, often within two hours, and deploys experienced technicians who install equipment thoroughly and check on it daily. They explain the restoration process clearly and handle complex water events (toilet overflows, burst pipes, multi-unit flooding) with capable crews. However, reconstruction projects show weak project management: unresponsive managers have caused months of delays, subcontractors operate without proper oversight (installing wrong HVAC systems, violating plumbing code, misinstalling gutters), and the company stops responding after payment arrives.

Praised for
  • Fast emergency response
  • Skilled technicians (Paul Williams, Jose Arvizu, Justin, Ivan, Dustin)
  • Clear communication and explanations
  • Thorough equipment setup and monitoring
Watch-outs
  • Poor project management in reconstruction (delayed timelines, unresponsive managers)
  • Subcontractor supervision failures (wrong HVAC units, code violations, improper installations)
  • Unresponsive after invoice paid
  • Aggressive arrival tactics at fire scenes
fast-responseresponsive-24-7skilled-staffprofessional-crewthorough-dryingpoor-communicationunresolved-issues
Best for: Homeowners and landlords facing water emergencies (burst pipes, overflows, flooding) who need rapid response and clear guidance.
Think twice if: Avoid SERVPRO for full reconstruction: managers become unresponsive after mitigation, subcontractors lack supervision, and disputes over code violations and improper installations have dragged projects for months.

Strengths

  • Fast emergency response (often within 2 hours)
  • Experienced mitigation and restoration teams
  • 24/7 availability
  • Clear customer communication during water emergencies

Worth knowing

  • Paul Williams (Mitigation Manager) and Jose Arvizu (Restoration Supervisor) named repeatedly for emergency response
  • Technicians Justin Strickland, Ivan, and Dustin noted for quality work
  • Responded to toilet overflow and multi-unit flooding at 10 pm and within 2 hours respectively
  • Gerardo Ramos and Rachael Leviner cited for post-payment unresponsiveness on report-splitting and communication
  • One reviewer noted HVAC unit swapped without permission (electric to gas) and subcontractor gutters installed incorrectly; company denied responsibility

What reviews say by service

water-extraction-drying
Fast setup, thorough dehumidifier and HEPA equipment deployment, daily monitoring, and clear process explanation praised.
flood-storm-response
Rapid on-site response (within hours) and capable handling of multi-unit and complex flooding situations.
24-7-emergency-response
Multiple 24-hour callouts documented; crews arrived quickly to late-night and early-morning emergencies.

How it compares

  • Rated 4.8 against a 4.9 average across the 40 mold remediation businesses listed here.
  • Has more Google reviews than 89% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 87
Review volume 93
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
130
4
0
3
0
2
1
1
5

Contact

Address
1032 Legrand Blvd # B, Charleston, SC 29492
Open in Google Maps

Last verified 2026-07-21

Opening hours

Monday
00:00-24:00
Tuesday
00:00-24:00
Wednesday
00:00-24:00
Thursday
00:00-24:00
Friday
00:00-24:00
Saturday
00:00-24:00
Sunday
00:00-24:00

As listed on Google.

From their website

Services listed
Water DamageFire DamageMold RemediationStorm/DisasterRoof Tarp & Board-UpConstructionRoofingGeneral Cleaning

Credentials claimed:IICRC-industry certifications, IICRC-certified Water Restoration and Applied Structural Drying Technicians

Operating:more than 40 years

As published by the business on its own website; not independently verified.

Enquire about SERVPRO of Mount Pleasant

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Common questions

How quickly does SERVPRO arrive for water emergencies?
Documented response times include 2 hours for a supply-line burst and within minutes for a late-night toilet overflow. They operate 24/7.
What water-restoration equipment do they use?
Reviews mention dehumidifiers, HEPA equipment, and fans deployed to affected areas; technicians check the equipment daily during the drying process.
Are they available for sewage and overflow backups?
Yes; reviews confirm they handle sewage backups and toilet overflows, though detailed sewage cleanup feedback is limited in available reviews.

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Last updated 2026-07-21