Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
As listed on Google.
Josh and his crew arrive within hours of calls and deliver thorough carpet, upholstery, and water damage work that reviewers consistently describe as transformation. Reschedules without friction, communicates progress, and charges fairly; multiple reviewers report planning annual service or using the company for years on rental properties.
Homeowners consistently describe fast arrival, transparent explanations of work, and owner Anthony's hands-on involvement from start to finish. Most praise the crew's professionalism and care for their homes, with several mentioning insurance claim assistance and before-and-after documentation.
When water emergencies strike, Restoration 1 of The Low Country dispatches crews within 30 minutes and keeps owners informed throughout drying. Technicians named Justine, DJ, Mario, Amanda, and James consistently earn praise for professionalism and reassurance. Yet three one-to-two-star reviews highlight a troubling pattern: upfront deductible collection without clear written quotes, misrepresentation of service scope (mitigation only, not repairs), and one report of work left incomplete after payment and no response. The business excels at rapid extraction and moisture control, with many praising avoided wall removal and thorough drying. Their insurance documentation support and coordination through adjuster disputes earn strong words. However, the gap between what salespeople promise and what the contract actually covers, combined with sparse communication on longer jobs, poses real risk to first-time claimants unfamiliar with mitigation versus repair distinctions.
Last updated 2026-07-21